FAQ

How do I get paid (and how quickly)?

After completing your registration with Treasurebee, setting up your payment account with Stripe® is required to activate Treasurebee’s seller features and be visible to buyers.  Have your bank account number and bank routing number available when you register with Stripe®.  It takes just a few minutes, after which you’ll be redirected back to Treasurebee.  If you need help connecting your payment account or have additional related inquiries, please contact Stripe® to learn more.

 

Important!  Your Stripe® account will automatically transfer your account balance on a regular two-day rolling schedule.  This means that transfers are made daily and are composed of the payments that were processed two days prior.  Please note, however, that your first transfer will be initiated and should post within seven days after your first charge. To learn more about transfers, please contact Stripe®.

What can I sell on Treasurebee?

Treasurebee is a shopping platform for unusual and eclectic items from antiques, collectables, ephemera, nostalgia to vintage fashion, and many other distinct inventories. Here is a list of the categories in which you can post and sell an amazing variety of items (however, we have provided a category called “Other” for items that don’t fit within our existing list).  Please review our Terms of Service for additional details.

  • Advertising & Signage
  • Americana
  • Antiques
  • Art
  • Auto & Accessories
  • Beauty
  • Bikes & Scooters
  • Boating & Marine
  • Books, Magazines & Papers
  • Collectables
  • Collections
  • Comics & Animation
  • Cooking & Epicurean
  • Crafts & Artisanal
  • Cultural & Religious
  • Décor
  • Design & Style
  • Farm & Country Living
  • Folk Art
  • Furniture & Lighting
  • Gems, Minerals & Natural Objects
  • General & Household
  • Hardware
  • Health & Wellness
  • Hip Hop & Urban Culture
  • Hobbies
  • Jewelry & Accessories
  • Kitsch, Tchotchkes & Doodads
  • Local Pick-up
  • Machinery & Appliances
  • Materials
  • Men’s Fashion
  • Military History
  • Motorcycles & Accessories
  • Musical Instruments & Equipment
  • Must Sell
  • Nautical, Aviation & Rail
  • Pop Culture
  • Posters, Prints & Photography
  • Pottery, Ceramic & Glass
  • Replicas
  • Retro Electronics
  • Salvage
  • Seasonal
  • Services
  • Specialty & Unique
  • Sporting & Outdoors
  • Supplies
  • Tools & Gadgets
  • Toys, Games & Fun
  • TV & Movie Collectables
  • Vintage Clothing
  • Women’s Exclusives
  • Women’s Vintage
  • World Products
  • Other

 

What items are prohibited on Treasurebee?

The following items are prohibited for sale on Treasurebee.  Please review our Terms of Service for additional details:

  • Alcoholic beverages,
  • Items that constitute pornography and/or non-allowable mature content,
  • Animals and certain animal products,
  • Hazardous materials,
  • Recalled items,
  • Firearms, handguns, and other weaponry,
  • Ammunition,
  • Items that promote, support, or glorify hatred or bias,
  • Items that promote, support, or glorify violence or a threat of violence,
  • Items that promote, support, or glorify any illegal activity,
  • Handgun safety certificates,
  • Aerosol container of paint that is capable of defacing property,
  • Etching cream that is capable of defacing property,
  • Any tobacco, cigarette, or cigarette papers, or blunt wraps, or any other preparation of tobacco, or any other instrument or paraphernalia that is designed for the smoking or ingestion of tobacco, products prepared from tobacco, or any controlled substance,
  • BB devices, including BB guns,
  • Fireworks,
  • Medical Drug Claims,
  • Regulated Items, including highly regulated items and items regulated internationally,
  • Dietary supplement products containing ephedrine group alkaloids,
  • Tickets or shares in a current or non-expired lottery games,
  • Drug paraphernalia,
  • Electronic cigarettes,
  • Any other items that are or contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable, and
  • Any goods or services that may violate the Stripe® Terms of Service.

What are best practices for completing a transaction with Treasurebee’s video call feature?

To provide a positive experience on Treasurebee we’ve provided some best practices for sellers when using our video call feature.

  • Make sure your video call status is set to Online (or At Event if selling from a Live Event);
  • Make sure your device is fully charged and connected to the Internet;
  • Make sure there is adequate lighting for your buyer to see you and your items clearly; and if you’re selling from a Live Event outdoors, place your device in a position that maximizes your screen visibility;
  • Make sure the volume on your device is loud enough for the buyer to hear you (use headphones, if necessary);
  • Sellers with stage presence and energy will stand out to potential customers.

Most importantly, have fun!  Buying and selling on Treasurebee can be an incredibly rewarding and fun experience.

 


IMPORTANT: When you Log in, Treasurebee’s default video call status is Online.  In this setting you are available to receive customer calls.  Remember to set your Online status to Away or Offline if you are not ready to receive customer calls.


 

Why does it pay to provide high quality customer service to your customers?

There are many reasons that quality customer service is a key element of a successful business.  With the proliferation of online marketplaces, the competition is fierce.  Therefore, the importance of satisfying customers and making the buying experience exceptional for all potential customers cannot be understated.

 

Treasurebee gives you the ability to make your pitch live, to entertain, to be extraordinary, to showcase special items and to connect with your customers.  And remember, a seller with good reviews can get a premium for the same item than a seller with bad reviews.

How do I report a buyer to Treasurebee?

Visit the buyer’s Profile page by clicking on their name in a message conversation, or scroll over the three vertical dots on the right side of the buyer’s name in your contact list.  Follow the steps below to initiate a report request:

  • Select “Report Buyer;”
  • Select the reason for reporting the buyer;
  • Enter any relevant details in the text box;
  • Select “Send” to initiate the report request.