Getting Started

In the top-right corner of your screen you will see two icons which you can scroll over to quickly access your content.  To navigate Treasurebee on a smartphone or small tablet computer, click on the sidebar menu button (the three-lined icon) in the top-right corner of your screen.  Briefly:

• Notifications Bell – Shows your most recent notifications, including your purchase activities and updates from Treasurebee.  To see all of your activity, select “View All Activity” (or you can select “Dashboard” in your navigation bar, as described below);

• Profile Image – Shows your account settings (Profile, Invite Friends, Settings and Sign Out).

Your Navigation Bar
The purple navigation bar that extends across the top of your screen includes the following tabs: Dashboard, Messages, Offers and Purchased.  See below for an overview of the tabs and how to use them.

Dashboard is a quick snapshot of your most recent purchase activity.  Color codes are used to indicate the type of conversation.  Just select a message to be taken to it’s corresponding details.

• A Green Flag – Indicates when an offer was accepted, a payment was made, or other action related to the offer;

• A Red Flag – Indicates an offer was declined or rescinded;

• A Purple Flag – Indicates a communication from Treasurebee, such as a reminder to pay for shipping, account changes you’ve made, video calls and messages you have missed.

Messages is your list of contacts.  It includes the conversations that have taken place through Treasurebee’s Messaging feature.  Here are actions you can take when searching Messages:

• Find a Contact – Sort alphabetically or chronologically (by date);

• View Conversation – Click on the contact name and you’ll be taken to the most recent conversation with that contact;

• Search Within a Conversation – Enter a keyword in the Search Conversation box in the top-right corner of the conversation page.

 

Offers is a quick way to see all of your most recent conversations with a seller where a price is being negotiated.  Specifically, this means either you or the seller have entered a price into the Price Input box in Treasurebee’s Messaging feature.  There are a few different ways to view and filter your offers:

• All Offers – Made or received, organized chronologically (by date);

• Offers Pending – Only the offers that are pending;

• Offers Accepted – Only the offers that have been accepted.  Accepted offers will remain here until you have made payment to complete your purchase.  Once payment has been made, visit the Purchases tab for details regarding the transaction;

• Offers Declined – Only the offers that have been declined.

 

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Important!  The price must be entered into the Price input box for a conversation to appear in your Offers tab in the Messaging feature.  Prices that are only communicated verbally between you and the seller (during a video call) or entered only into the Text input box will not appear in Offers.

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You can also take specific offer related actions on the Offers tab by selecting:

• Accept – To accept an offer;

• Counter – To counter an offer that has been made to you by a seller.  You can also select “Decline” to decline an offer and then create a new offer by selecting the “Click Here to Make an Offer” button in the Messaging feature;

• Decline – To decline an offer;

• Rescind – To rescind your latest offer.

 

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Note:  Please keep in mind that Offer messages will include “up” and “down” arrows on the left corner of each.  An “up” arrow means that you sent an offer to a seller.  A “down” arrow means that you received an offer from a seller.

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Purchased allows you to review your purchase history, organized chronologically (by date).

There are multiple ways to contact sellers to speak with or make purchases on Treasurebee.  The green Online or Live Event labels on listings in search results indicate a seller is available to receive a video call from you.  It is only after you have initiated contact with a seller, that they will be able to contact you through Messaging, and will have access to your public Profile information.

 

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Important! All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with sellers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.  See below to learn how to contact sellers on Treasurebee.

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Note: Please keep in mind that the Messaging feature opens up automatically, adjacent to the video call window when you contact a seller by video call.

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To initiate contact with a seller that you have not communicated with previously, you can either use the Video Call feature or send a Message, or make an offer on an item they have posted For Sale.

 
 

Contacting a Seller for the First Time Using the Video Call Feature

 

To initiate a video call with a seller that you have not communicated with previously, go to the seller’s Profile page, Live Event listing or For Sale listing.  There are four video call settings that indicate the status of the seller, as described below:

• Online – Indicated by a green banner, means the seller is available to receive video calls from you;

• Live Event – Also indicated by a green banner, means the seller is Online and available to receive video calls, from their Live Event;

• Away – Indicated by a yellow banner, means the seller is temporarily unavailable to receive video calls;

• Offline – Indicated by a gray banner, means the seller is not available to receive video calls.  In this case you can send a Message to the seller.  To send a Message to the seller, visit their Profile page and select the “Message” button.

 

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Note:  Please keep in mind that shopping on Treasurebee with a video call is similar to shopping in a brick and mortar store or calling a seller on the phone.  Sometimes a seller may ask for your patience as they attend to other business, before they can speak with you.

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Contacting a Seller for the First Time Using the Messaging Feature

 

To send a message to a seller that you have not communicated with previously, go to either the seller’s Profile page or For Sale listing, as Messages can be sent from both.

• Profile Page – Select the “Message” button to send a message;

• For Sale Listing – Select the “Make Offer” button to send a message or make an offer.

The Messaging feature fields can be used as follows.

• Text Input Box – For general communication or when you make/receive offers;

• Price Input Box – To enter the price of an item when you make an offer;

• Send Button – To send an offer or other text information.

 

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Important! All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with sellers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.

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Important!  After you have established contact with a seller, they will be automatically saved in your Messages tab.

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Note:  Please keep in mind that the Messaging feature opens up automatically, adjacent to the video call window when you contact a seller by video call.

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To contact a seller that you already have established contact with, use the Video Call or Messaging feature as described below.

 
 

Contacting an Existing Contact Using the Video Call Feature

 

To initiate a video call, visit the seller’s Profile page.  There are two ways to navigate to the seller’s Profile page:

• Search Box – Enter the seller’s name in the Treasurebee search box at the top of your screen (above your purple navigation bar).  Select the seller’s listing to visit their Profile page.  If the video call banner is green, click the banner to initiate a video call;

• Messages Tab – Select “Messages” in your navigation bar and look for the seller in your contact list.  Select the seller in your contact list to view your conversation in the adjacent Messaging feature.  Select the seller’s Profilename to visit their Profile page and initiate a video call as described above;

 

 

Contacting an an Existing Contact Using the Messaging Feature

 

To send a message to an existing contact, select the “Messages” tab in your navigation and find the seller in your contact list.  Select the seller’s name to view your conversation in the adjacent Messaging feature and to send a message.

 

 

All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with sellers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.

For an item listed For Sale:

• Select “Click Here to Make an Offer;”

• Enter Quantity and Item Being Sold in the Text input box (if not automatically provided), which will be used to document the offer (ex: 1 Harley Davidson flathead seat);

• Enter Price in the Price input box;

• Select “Send” to Send Your Offer.  The seller will then be prompted to accept the offer, counter or decline;

• If the seller accepts your offer follow the prompts to pay for your item, as described in How to Complete a Purchase Using the Messaging Feature below.

 

To make an offer on an item that has not been specifically posted, but is still for sale by the seller, follow the steps below:

• Select “Click Here to Make an Offer;”

• Enter Quantity and Item Being Sold in the Text input box, which will be used to document the offer (ex: 1 Harley Davidson flathead seat);

• Enter Price in the Price input box;

• Select “Send” to Send Your Offer.  The seller will then be prompted to accept the offer, counter or decline;

• If the seller accepts your offer they will be required to create a receipt to process your purchase so you can make payment. To create a receipt, the seller will send a final offer to you that includes the agreed upon details, including shipping.  To document the offer and process your purchase, select the “Accept” button.

 

Once your have accepted an offer, follow the steps below to make a purchase:

• Select “Pay;”

• Review Your Purchase Details;

• Confirm Your Shipping Address and Payment Information;

• Select “Purchase” to make your payment;

• Once your payment is received by the seller it is their responsibility to ship the item as agreed upon with you.

We’ve made it easy to search each message conversation with sellers, for transaction related information.  To find a specific keyword or phrase just enter it into the Search Conversation box in the top-right corner of your screen.

In the Messaging feature, once negotiations have begun with a seller, you can easily find the most current offer.  To find the most current offer, select the blue “Click Here to See Current Offer” button to view details.

To purchase a Buy Now item:

• Select “Buy Now” if the button is enabled;

• Confirm Offer Details (items included, price), your shipping address and payment details;

• Enter Price in the Price input box;

• Select “Purchase” to pay for the item.

 

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Note: When viewing an item For Sale, you may see that a seller is Online and available for a video call.  Using the Video Call feature in this commercial context is a way to speak face-to-face with a seller, get to know a seller, view a products functionality, authenticate the item is what you want and more… before purchasing the item.

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Whether you initiate a video call or not, items listed as “Buy Now”, are available to purchase immediately.  However, large items may not include shipping cost for the following reasons:

• The seller doesn’t know at the time of listing where the item is going to be shipped, and therefore doesn’t know the shipping cost in advance.  Because of this scenario, someBuy Now items may require contacting the seller prior to making the purchase to discuss shipping method and cost from seller’s location to buyers;

• The item(s) may be available only for local pick up from the seller.  In this case, you may contact the seller either before or after purchasing the items to discuss the details for local pick up.

 

We recognize that shipping details are an important point of discussion with sellers before a transaction is completed.  As with any purchase, sellers will have their own preferred methods of shipping.
 
For all transactions (whether accomplished through video call or messaging) we have provided the following shipping options:

When you shop you have the option to limit your search to items where the shipping cost is included in the price.

 

If you make a purchase and the method and cost of shipping have not been determined at the time of sale (ex: because your shipping address is needed to determine the shipping price), a second transaction will be required so you can pay for shipping.  We recommend that sellers provide you with a price quote for the cost and method of shipping as per agreement with you, but no later than forty-eight (48) hours of receipt of payment.

 

Once the terms and method of shipping have been agreed on, follow the steps below to process the shipping payment:

• Select “Purchased” in your navigation;

• Select  Confirmation Receipt for the purchase;

• Review Your Shipping Details;

• Select “Click Here to Pay For Shipping;”

• Confirm Your Payment Details;

• Select “Purchase” to make your shipping payment;

• After you pay for shipping it is the seller’s responsibility to ship the item to you as agreed upon.

We recommend that you agree to and pay for shipping within forty-eight (48) hours of receiving the shipping quote from the seller.  If you are unable to pay for shipping within forty-eight (48) hours, your transaction may be cancelled.  Refunds made because of failure to pay shipping are between buyer and seller (minus any restocking fee, if agreed upon).

 

If you feel the most efficient way to buy something is locally, limit your search to Pick Up Only.
 

 

We value your safety at Treasurebee, and have provided a safe platform to conduct business.  However, please use the same precautions you would use in every day life and be aware when conducting business or video calling with other users. Please take a moment to review our Terms of Service to learn more about safety on Treasurebee.  We have also described some safety practices below to assist you in having an enjoyable experience while using Treasurebee.

Keep safe online by protecting your Treasurebee account password.  When you sign in to Treasurebee, enter your password ONLY on the Treasurebee web site URL that begins with https://www.treasurebee.com.  Here are a few additional helpful suggestions to create a more secure password, and keep it safe:

• Use a combination of lower case and upper case letters, special characters and numbers;

• Do not reuse the same password that you use with other online services;

• Do not use passwords that can be easily guessed (ex: “password” or “123456”); and don’t use your Treasurebee user name as a password;

• Do not share your password; and don’t leave your password where anyone can easily find it;

• Change your password frequently.

Using Treasurebee’s Video Call feature to make a purchase from a seller can be an enjoyable and rewarding experience.  Before making contact with a seller however, we recommend you apply the best practices described below:

• Review the Seller’s Profile and For Sale Listing – In addition to reading descriptions of items for sale, remember to review a seller’s Profile and written policies before making contact.  Be aware that sellers may have different policies regarding payment methods, return policy, hours of operation and shipping;

• Review the Seller’s FAQ’s – FAQ’s are an easy way to review a sellers policies. Click on the “FAQ” link on the seller’s Profile page to learn more about the seller;

• Read the Seller’s Ratings and Reviews – You can learn about a seller by reading their ratings and reviews.  These can help you to make an informed decision regarding shopping with that seller;

 

When initiating a video call with a seller, please remember to:

• Make the call only in a location you are comfortable sharing with the public;

• Make the call only in a location you are comfortable sharing with the public;

• Remind family members or anyone near you they may be visible by video if they are within camera range or are present in your call location;

• If you experience any inappropriate behavior by the seller, hang up immediately and report them to Treasurebee.

Simple precautions will always help you to make your online activity safer.

The following items are prohibited from being purchased on Treasurebee:

• Alcoholic beverages;
• Items that constitute pornography and/or non-allowable mature content;
• Animals and certain animal products;
• Hazardous materials;
• Recalled items;
• Firearms, handguns, and other weaponry;
• Ammunition;
• Items that promote, support, or glorify hatred or bias;
• Items that promote, support, or glorify violence or a threat of violence;
• Items that promote, support, or glorify any illegal activity;
• Handgun safety certificates;
• Aerosol container of paint that is capable of defacing property;
• Etching cream that is capable of defacing property;
• Any tobacco, cigarette, or cigarette papers, or blunt wraps, or any other preparation of tobacco, or any other instrument or paraphernalia that is designed for the smoking or ingestion of tobacco, products prepared from tobacco, or any controlled substance;
• BB devices, including BB guns;
• Fireworks;
• Medical Drug Claims;
• Regulated Items, including highly regulated items and items regulated internationally;
• Dietary supplement products containing ephedrine group alkaloids;
• Tickets or shares in a current or non-expired lottery games;
• Drug paraphernalia;
• Electronic cigarettes;
• Any other items that are or contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable;
• Items that are newly manufactured and/or are mass produced or widely available;
• Any goods or services that may violate the Stripe® Terms of Service.

 

Use caution when making purchases from sellers at temporary events.  Do not give out personal information other than that required for the sale.  Large purchases should be made with caution.  Treasurebee’s Local Pick-up category allows buyers to shop from local sellers for local pick-up to avoid shipping costs.

 

We highly recommend you use Treasurebee’s payment processor; it is the quickest and safest way to complete a transaction on Treasurebee.  However, Treasurebee encourages members to meet directly if it benefits them both.  Whatever terms a buyer and seller negotiate with each other is between buyer and seller.

 

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Important!  Please be advised that if using another online payment service (such as PayPal®), Treasurebee cannot process your transaction, keep a record of it for future reference, process a refund or process a chargeback should one be required.

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• Tell the seller you will meet them in a public location like a café or shopping center, or a place that you mutually determine;

• Do not meet in a secluded place or invite strangers into your home;

• If you meet with a seller, tell a friend or family member where you are going (consider having them shop with you);

• Take your mobile phone along with you;

• Trust your instincts.