Contacting Sellers Through Video Call and/or Messaging

There are multiple ways to contact sellers to speak with or make purchases on Treasurebee.  The green Online or Live Event labels on listings in search results indicate a seller is available to receive a video call from you.  It is only after you have initiated contact with a seller, that they will be able to contact you through Messaging, and will have access to your public Profile information.

 

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Important! All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with sellers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.  See below to learn how to contact sellers on Treasurebee.

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Note: Please keep in mind that the Messaging feature opens up automatically, adjacent to the video call window when you contact a seller by video call.

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To initiate contact with a seller that you have not communicated with previously, you can either use the Video Call feature or send a Message, or make an offer on an item they have posted For Sale.

Contacting a Seller for the First Time Using the Video Call Feature

To initiate a video call with a seller that you have not communicated with previously, go to the seller’s Profile page, Live Event listing or For Sale listing.  There are four video call settings that indicate the status of the seller, as described below:

• Online – Indicated by a green banner, means the seller is available to receive video calls from you;

• Live Event – Also indicated by a green banner, means the seller is Online and available to receive video calls, from their Live Event;

• Away – Indicated by a yellow banner, means the seller is temporarily unavailable to receive video calls;

• Offline – Indicated by a gray banner, means the seller is not available to receive video calls.  In this case you can send a Message to the seller.  To send a Message to the seller, visit their Profile page and select the “Message” button.

Note:  Please keep in mind that shopping on Treasurebee with a video call is similar to shopping in a brick and mortar store or calling a seller on the phone.  Sometimes a seller may ask for your patience as they attend to other business, before they can speak with you.

Contacting a Seller for the First Time Using the Messaging Feature

To send a message to a seller that you have not communicated with previously, go to either the seller’s Profile page or For Sale listing, as Messages can be sent from both.

• Profile Page – Select the “Message” button to send a message;

• For Sale Listing – Select the “Make Offer” button to send a message or make an offer.

The Messaging feature fields can be used as follows.

• Text Input Box – For general communication or when you make/receive offers;

• Price Input Box – To enter the price of an item when you make an offer;

• Send Button – To send an offer or other text information.

Important! All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with sellers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.

Important!  After you have established contact with a seller, they will be automatically saved in your Messages tab.

Note:  Please keep in mind that the Messaging feature opens up automatically, adjacent to the video call window when you contact a seller by video call.

To contact a seller that you already have established contact with, use the Video Call or Messaging feature as described below.

Contacting an Existing Contact Using the Video Call Feature

To initiate a video call, visit the seller’s Profile page.  There are two ways to navigate to the seller’s Profile page:

• Search Box – Enter the seller’s name in the Treasurebee search box at the top of your screen (above your purple navigation bar).  Select the seller’s listing to visit their Profile page.  If the video call banner is green, click the banner to initiate a video call;

• Messages Tab – Select “Messages” in your navigation bar and look for the seller in your contact list.  Select the seller in your contact list to view your conversation in the adjacent Messaging feature.  Select the seller’s Profilename to visit their Profile page and initiate a video call as described above;

Contacting an an Existing Contact Using the Messaging Feature

To send a message to an existing contact, select the “Messages” tab in your navigation and find the seller in your contact list.  Select the seller’s name to view your conversation in the adjacent Messaging feature and to send a message.