Completing a Transaction

All transaction details and payments are accomplished through Treasurebee’s Messaging feature (whether you’re communicating with customers by video and messaging, or messaging alone).  Use of the video call feature is not required to process transactions.

If you have come to an agreement during a video call or through messaging with your buyer, follow the steps below to make an offer:

• Select I want to: “Buy” or “Sell;”

• Select “Click Here to Make an Offer;”

• Enter Quantity and Item Being Sold in the Text input box, which will be used to document the offer (ex: 1 Harley Davidson flathead seat);

• Enter Price in the Price input box;

• Select Shipping Method in the Shipping pull-down menu;

• Select “Send” to Send Your Offer.  Buyers will be prompted to accept the offer and pay for the item, counter or decline.

 

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Note: Please remember that if you’re unable to establish a reliable video call connection or having issues with audio, use the Messaging feature to have a real-time conversation and complete the transaction.  In addition to your video call screen, you can access the Messaging feature by selecting the “Messages” tab in your navigation.

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Selling Multiple Items in One Transaction

Treasurebee provides the flexibility, if necessary, to sell quantities of merchandise in one transaction through the same process as if you were selling one item.  This means you can “add items” at a buyers request on a spontaneous basis, and not have to process multiple transactions.  When you sell a “collection” of items, brief item descriptions are easily captured for receipt.

 

To make an offer to sell multiple items, follow the steps below:

• Select “Click Here to Make an Offer;”

• Enter Quantity and Items Being Sold, Separated by Comma in the Text input box, which will be used to document the offer (ex: 1 Harley Davidson flathead seat, 1 pair of motorcycle boots, 1 vintage helmet, 1 Indian motorcycle advertising sign);

• Enter Total Price (For All Items Combined) in the Price input box;

• Select Shipping Method in the Shipping pull-down menu;

• Select “Send” to Send Your Offer.  The buyer will then be prompted to accept the offer and pay for the items.

 

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Note: Please remember that if you know in advance you are presenting multiple items for sale in one transaction, or you have a “collection” or regularly changing inventory, it is helpful to revise your profile and describe that inventory (to make it easier for buyers to “search” for).  When it is no longer for sale, revise your profile to reflect your latest inventory.  This is especially applicable to estate sellers, antique and collectable sellers and sellers whose inventory changes regularly.

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Treasurebee provides offers to be made by both buyers and sellers.  To accept an offer from a buyer just click “Accept.” The buyer will be prompted to pay for the item to complete the purchase.

We’ve also made it easy to search each message conversation with your buyers, for transaction related information.  To find a specific keyword or phrase just enter it into the Search Conversation box in the top-right corner of your Messages screen.

In the Messaging feature, once negotiations have begun with a buyer, you can easily find the most current offer.  To find the most current offer, select the “Click Here to See Current Offer” button to be taken directly to it.

Payouts are handled by our payment provider, Stripe®.  Please visit Stripe® for details.

We understand that from time to time issuing a refund is necessary.  In the event a refund is required, please follow the steps below:

• Select “Sold” in your navigation;

• Find the Confirmation Receipt from the buyer you’d like to refund;

• Select “Refund;”

• Write an Explanation for the refund;

• Enter the Amount;

• Follow the Prompts to confirm and complete the refund;

• You may issue a refund for the full or partial amount;

• All refunds are final once they are completed.

 

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Note: When issuing a full refund, the entire gross amount (the amount the buyer is charged) is returned to the buyer’s credit card, including Treasurebee’s processing fee and Stripe’s payment processing fee.  For partial refunds, the amount refunded comes from the net amount the seller receives, which excludes processing fees.

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