Introduction
One of the distinguishing features of Treasurebee is that you have the ability to be available through live video to potential buyers from outside your local market. When you log in, Treasurebee’s default video call status is Online. In this setting you are available to receive customer calls. Remember to set your Online status to Away or Offline if you are not ready to receive customer calls.
Important! Buyers benefits and features on Treasurebee are available to anyone with a monthly seller membership. As a seller, Treasurebee provides you the ability to contact and make purchases from other Treasurebee sellers. For instruction on how to contact other Treasurebee sellers, visit Contacting Sellers Through Video Call and/or Messaging in Getting Started for Buyers.
How to Use the Video Call Feature
Choose the setting that is appropriate for your sales context. Are you ready to speak with customers? Are you at your usual place of business or a live event (ex: booth at a flea market, estate sale or another live event)?
- Online – Indicated by a green color, means you are poised to receive calls from prospective buyers (this is your default setting). Be sure your devices’ volume is turned up so you can hear when a buyer calls;
- At Event – Also indicated by a green color, means you are Online for business, from a live event;
- Away – Indicated by a yellow color, means that you are online, but are temporarily unavailable to video call; and the expectation is you’ll return soon;
- Offline – Indicated by a gray color, means that you are not available to receive video calls.
Important! After you have established contact with a buyer, they will be automatically saved in your Messages tab.
Note: Please remember to log in to Treasurebee each morning, or when it’s convenient; you never know who might walk through your virtual front door!
How to Use the Messaging Feature
To open the Messaging feature, click the messaging icon in the top right corner of your video call window. You may also access the Messaging feature by selecting the “Messages” tab in your navigation bar.
The Messaging feature fields are provided below:
- Text input box – For general communication or when you make/receive offers;
- Price input box – To enter the price of an item when you make an offer;
- Shipping pull-down menu – To select your method of shipping;
- Send button – To send an offer or other text information.